Cancellation Policy & FAQs

Cancellation

Cancellation requests will be honored at any time. There is a $100 cancellation fee to offset the costs incurred to reserve your space.

For EEM 2021, please note the following special policies:

  • Live registrations can be switched to the digital event with no cancellation fee and a refund of any price difference.
  • Any official cancellation of the live event will result in the option to switch to the digital event with no cancellation fee and a refund of any price difference, OR a full refund with no cancellation fee.

EEM 2021 FAQs

Q: Are you planning on hosting a live event?

A: We are planning the live, in-person event for May 25-27, 2021. Capacity may be limited this year in order to adhere to social distancing protocols (see below for more details), so make sure to secure your tickets as early as possible. As always, we will have a live stream of the conference as well as an edited on-demand digital version available for those who are not able to join us live. This year, we will have an even more robust virtual experience for those attending from afar.

Q: What safety precautions will be taken to ensure the safety of live attendees?

A: The Cosmopolitan of Las Vegas and Hippo Education will be taking all precautions to ensure the safety of our attendees.

  • Face coverings will be required at all times while inside the venue.
  • Hand sanitation stations will be available throughout the event venue.
  • Seating configurations and theater capacity limits will follow safe distancing regulations as set by the CDC at the time of the event.
  • Food and beverage service will follow all safety guidelines.
  • Advanced cleaning and sanitation protocols have been implemented by the hotel. Please refer to The Cosmopolitan’s website for more information.

Q: If I buy a ticket to the live event can I cancel it?

A: Yes. Cancellations are honored at any time. There is a $100 cancellation fee to offset the costs incurred to reserve your space. See above for our full cancellation policy.

What if I buy a ticket to the live event and then decide later I’d rather attend virtually?

A: Live registrations can be switched to the digital event with no cancellation fee and a refund of any price difference. Please contact support at support@hippoeducation.com to switch your registration.

Q: What if the live event gets cancelled?

A: Any official cancellation of the live event will result in the option to switch to the digital event with no cancellation fee and a refund of any price difference, OR a full refund with no cancellation fee. Stay updated by joining our EEM email list.

Q: Will there be social events this year? (ie: poker, yoga, cocktail hour?)

A: We will be planning events which adhere to social distancing protocols. Information on planned events will be posted to the website as details become available.

Q: Will food and drink be provided as part of the conference this year?

A: Our plans for food and beverage service are not finalized at this time. We will update this section of the website as more information becomes available.

Q: Will you offer group seating at the live event?

A: All seating within the venue will adhere to social distancing guidelines as set by local, state and federal authorities. Seating will be reserved for groups.

Q: Will there be an exhibit hall?

A: Our exhibit hall will look differently than it has in years past, however we plan to have a space where you can connect with exhibitors, get information on their products and services and meet one-on-one with company representatives. We will be posting more information on how to exhibit at EEM2021 for our sponsors and exhibitors in the coming months.